Vaplio plans (for shops)
Plans are paid in advance for a month or a year. You can stop at the end of any paid period; the plan simply isn't renewed.
Payments for a period that has started are not refunded, except where the law requires it or where we decide to make an exception, for example a payment made twice by mistake. If you paid yearly and want to stop early, contact us and we will look at your case.
Orders from shops (for customers)
When you order through a store page, you are buying from that shop, not from Vaplio. Orders are cash on delivery or paid when you collect, so nothing is charged online.
- To cancel or change an order, contact the shop as soon as possible; its number is on its store page and your order page.
- A shop may cancel an order, for example when an item is no longer in stock; you will see this on your order page.
- Returns, exchanges and refunds are decided by the shop's own policy, which may be printed on your receipt. Opened liquids and refills can't be returned.
Questions
Contact us at hello@vaplio.com or on WhatsApp at +92 317 8350140. We answer requests about your data within 30 days.